Dedicated omnichannel order management
Robust IT processes for cross-channel growth.
Omnichannel is the trend. Marketplaces and retail platforms as well as proprietary online and offline channels are today’s buying hubs. This calls for a flexible fulfilment concept and efficient IT architecture. Our omnichannel management service lets you control everything centrally for total transparency, while modular components forge the value creation you need.
- Jump-starting D2C newcomers: We create a robust, scalable solution which will always keep pace with your growth plans.
- Many channels lead to the finish line: Our systems allow you to conveniently implement complex omnichannel services – with the right logic for every channel.
- Efficiency without borders: We bring flexibility and speed to your document management to prepare you for big development leaps.
Whether D2C newcomer or established brand: We are the right partner for omnichannel order management. Because we have simple answers to complex questions that empower you to efficiently control your order-based processes.
Everything in a single tool: Our event-driven BUS system allows you to control all processes, from incoming orders to logistics.
We can switch to any system – thanks to a range of standard interfaces with known shop tools, marketplace integrators and marketplace management software systems.
We pool the inventory for your channels while you benefit from lower shortfalls and flawless order routing to the intended destination.
We centralise the logic behind the processing of complex omnichannel services such as Click&Collect, in-store ordering and ship-from-store.
Our open system lets you adapt your shipping documents such as invoices, delivery notes and return labels fast and flexibly.
E-mail, text message or WhatsApp: Our Mail Client gives you a complete overview of millions of transactional messages and ensures a high level of customer satisfaction.
Dedicated channel logic and reservations permanently lower your shortfalls.
We avoid redundancies and vouch for privacy by design based on modern EDA technology.
We supply the best solution – for the functionalities you actually need.
Customise your changes in no time – in document management, for example.