Optimised processes, satisfied customers - gaining a competitive edge with efficient returns management
Up to 50% return rate - a real challenge for your business?
Every return costs time, money and customer trust. With increasing return rates, an inefficient process quickly becomes a profit killer. At the same time, the returns experience directly influences the satisfaction and repurchase rate of your end customers.
Returns are one of the biggest cost drivers in e-commerce and stationary retail. The central question is: How do I get the return back into saleable stock in perfect condition, with a quick refund and at the lowest possible cost?
Let's find out together!
Exclusive online session
Be there live!
Experience an exclusive online session on Wednesday, 26 February 2025 at 10:00 a.m. - in English and moderated by Pia Bühner (Marketing Manager) and Niels Weithe (Managing Director Fashion & Lifestyle at FIEGE).
With valuable practical knowledge, you can turn returns into a success factor for your growth.
Our Solutions
Rethinking returns: three levers for your competitive advantage
Data management, inbound and returns processing: three levers to lower returns rates, reduce costs and increase customer satisfaction. Discover the key challenges - and how we turn them into advantages with efficient solutions.
dATA MANAGEMENT
Optimal data usage: avoid returns and reduce costs
Incorrect product information, isolated data silos and a lack of real-time analyses quickly lead to unnecessary returns. This not only increases your process costs, but also customer dissatisfaction. Find out how we lay the foundation for smooth returns with well thought-out data strategies and AI-supported forecasting.
Central data platform & data quality
Development and optimisation of central data management (single source of truth) to ensure consistent product information across all systems.
Integration of AI & forecasting
Utilisation of historical sales and returns data for machine learning and predictive analytics (e.g. to identify frequently returned items).
Real-time data analysis
Use of dashboards that display returns in real time in order to adjust stocks, capacities and process steps immediately.
Customer feedback & product optimisation
Linking reasons for returns with customer reviews: In this way, product descriptions, fits or packaging can be improved in a targeted manner.
Central & decentralised returns hubs
Establishment of suitable hubs or location networks to bundle returns regionally, shorten transit times and reduce costs.
Automated incoming goods systems
Use of scanning and sorting solutions that record the status of incoming goods directly and transmit it to the system.
Efficient customer communication
Automatic status reports on incoming returns so that customers are quickly informed about the credit note or exchange.
Transparent real-time data
Linking incoming goods and inventory management: This allows you to see which returns are in circulation at any time and to react quickly.
Inbound
Efficient incoming goods: the key to smooth returns processes
Every minute counts, especially when it comes to incoming goods: fast recording, automated processes and an optimised network of locations ensure short throughput times and satisfied customers. Find out how we lay the foundation for successful returns processing through structured inbound processes.
RETURN PROCESSING
Return processing: turning challenges into added value
Returned items need to be quickly checked, sorted and made ready for resale - without compromising on quality. With clear standards, process automation and a focus on cost efficiency, we turn returns into an opportunity for greater customer satisfaction and profit.
Standardised quality and sorting processes
Clear inspection criteria and automated processes to ensure that every return is assessed quickly and reliably.
Automated data acquisition & documentation
Scanning systems or RFID solutions that digitally record and categorise the condition of the item directly.
Forecast-based resource planning
With the help of data analyses, we plan personnel and warehouse capacities with foresight - so you are also prepared for peaks in returns.
Rapid remarketing
Intelligent systems that initiate the restocking process within a very short time or serve B-goods channels and thus minimise the loss of value.
More speed, more success: turn your returns into a growth driver
Whether fashion, lifestyle or electronics - we bring structure and speed to your returns processes. Automated processes and clear standards allow you to reduce your costs and increase customer satisfaction at the same time. Together, we lay the foundation for your sustainable success.
Our world in numbers
